Client Onboarding

Client Onboarding Checklist

Capture the client profile and identify which of the 45 tracked KPIs are written into their credit agreement. Selected KPIs become the active covenants in the Covenant Center.

Client & Primary Contact

Client / Company Name*

Legal Entity Type

Primary Contact Name

Contact Title

Contact Email

Contact Phone

Business Profile

Industry / Sector

Year Founded

Headquarters

Employees

Annual Revenue (USD)

Primary Bank

Facility Type

Total Debt (USD)

Business Description

Identify Active Covenants

Check every KPI that appears as a financial covenant in the client's credit agreement. These will drive the calculations and monitoring inside the Covenant Center.

0 of 45 selected

Executive

Revenue Growth YoY

Year-over-year change in trailing-twelve-month revenue.

Current 14.2% · Target 12.0%

Credit Readiness Score

Composite of leverage, coverage, liquidity and documentation readiness.

Current 78 / 100 · Target 80 / 100

Covenant Compliance

Weighted compliance score across all active covenants.

Current 92 / 100 · Target 95 / 100

Financial

Revenue

Total recognized revenue for the trailing twelve months.

Current $24.80M · Target $24.00M

Gross Profit

Revenue minus cost of goods sold.

Current $9.52M · Target $9.20M

Gross Margin

Gross profit divided by revenue.

Current 38.4% · Target 40.0%

EBITDA

Earnings before interest, taxes, depreciation and amortization.

Current $4.02M · Target $3.80M

EBITDA Margin

EBITDA divided by revenue.

Current 16.2% · Target 17.0%

Net Income

Bottom-line earnings after all expenses, interest and taxes.

Current $2.26M · Target $2.10M

Net Margin

Net income divided by revenue.

Current 9.1% · Target 9.0%

Operating Expenses

Total operating expenses including SG&A and R&D.

Current $5.51M · Target $5.40M

Revenue per Employee

Trailing revenue divided by total full-time headcount.

Current $248.0K · Target $250.0K

Cash & Liquidity

Cash Balance

Total cash and cash equivalents across all bank accounts.

Current $4.82M · Target $4.50M

Working Capital

Current assets minus current liabilities.

Current $6.24M · Target $6.00M

Current Ratio

Current assets / current liabilities.

Current 1.62x · Target 1.50x

Quick Ratio

(Current assets - inventory) / current liabilities.

Current 1.04x · Target 1.20x

Operating Cash Flow

Cash generated by core operating activities.

Current $3.12M · Target $3.00M

Free Cash Flow

Operating cash flow minus capital expenditures.

Current $1.84M · Target $1.80M

AR Days (DSO)

Average days outstanding for accounts receivable.

Current 47.2 d · Target 42.0 d

AP Days (DPO)

Average days outstanding for accounts payable.

Current 38.4 d · Target 40.0 d

Credit Readiness

Debt Service Coverage Ratio

EBITDA / (principal + interest payments).

Current 1.45x · Target 1.25x

Fixed Charge Coverage Ratio

(EBITDA + lease) / (debt service + lease).

Current 1.31x · Target 1.20x

Debt / EBITDA

Total funded debt divided by trailing EBITDA.

Current 3.38x · Target 3.00x

Leverage Ratio

Total liabilities / total equity.

Current 1.42x · Target 1.50x

Covenant Compliance Score

Composite of all active financial covenants.

Current 92 / 100 · Target 95 / 100

Credit Readiness Score

Lender-grade readiness composite.

Current 78 / 100 · Target 80 / 100

Operational

Backlog

Total contracted, unrecognized revenue.

Current $18.20M · Target $16.00M

Utilization

Billable hours / total available hours.

Current 78.6% · Target 80.0%

Productivity Index

Output per labor dollar, indexed.

Current 1 · Target 1

Margin by Division

Contribution margin across operating divisions.

Current 22.4% · Target 22.0%

Margin by Customer

Average contribution margin per customer.

Current 23.1% · Target 23.0%

Margin by Project

Average margin across active project portfolio.

Current 24.7% · Target 24.0%

Revenue

Bookings

Total signed contract value in the quarter.

Current $7.40M · Target $7.00M

Recurring Revenue

Annualized recurring revenue from subscription contracts.

Current $11.80M · Target $11.50M

Pipeline Coverage

Qualified pipeline divided by quarterly bookings target.

Current 3.20x · Target 3.00x

Win Rate

Closed-won / total closed opportunities.

Current 34.2% · Target 33.0%

Customer Churn

Annualized logo churn rate.

Current 7.2% · Target 6.0%

Leadership

Employee Engagement

Quarterly engagement survey composite.

Current 78 / 100 · Target 80 / 100

Voluntary Attrition

Trailing 12-month voluntary attrition rate.

Current 9.4% · Target 10.0%

Time to Hire (days)

Average days from req open to offer accepted.

Current 38.4 d · Target 40.0 d

Manager Span of Control

Average direct reports per people manager.

Current 7 · Target 8

Data Quality

GL Completeness

Percent of expected GL entries reconciled.

Current 98.4% · Target 99.0%

Data Freshness (hrs)

Median age of source-system data in the warehouse.

Current 6 · Target 6

Reconciliation Rate

Percent of GL accounts auto-reconciled to source.

Current 99.1% · Target 99.0%

Source Coverage

Percent of intended data sources connected and syncing.

Current 86.2% · Target 90.0%

Select at least one KPI to track as a covenant.